Terms & Conditions Surga777 – Platform Terms of Use

Welcome to Surga777, an online casino platform operating under a valid international gambling licence and dedicated to the Malaysian market. These Terms & Conditions constitute a legally binding agreement between you ("Member" or "User") and Surga777 ("we", "the platform" or "the company").

These Terms & Conditions cover all aspects of platform use Surga777 — including account registration, deposits and withdrawals, participation in games, use of bonuses and promotions, and all interactions with our services. This document should be read in conjunction with the Privacy Policy and Responsible Gaming Policy which also forms part of this overall agreement.

Surga777 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without prior notice for minor changes. For significant changes that materially affect member rights, at least 7 days' notice will be given via registered email or in-platform notification. Continued use of the platform after any amendment takes effect constitutes acceptance of the revised terms.

To register and use the services Surga777, you must meet all of the following eligibility requirements:

• Age: You must be at least 18 years of age at the time of registration. Surga777 takes the protection of minors extremely seriously and will enforce strict age verification checks.
• Legal capacity: You must have full legal capacity to enter into this agreement and must not be subject to any legal restrictions that would prevent you from participating in gambling activities.
• One account only: Each individual is permitted to hold only one (1) active account at Surga777. Owning multiple accounts is strictly prohibited and will result in the closure of all associated accounts.
• Accurate information: All information provided during registration must be truthful, accurate, and current. Submitting false information constitutes a serious breach of these Terms & Conditions.
• Non-affiliated persons: Employees, contractors, agents, or immediate family members of anyone involved in Surga777's operations are not permitted to open a member account.

Surga777 reserves the right to decline any registration application or close any account that does not meet the above eligibility criteria at any time.

Once the account Surga777 your registration is complete, you are fully responsible for all activities carried out under that account. The following are your key responsibilities as an account holder:

• Password confidentiality: You are responsible for keeping your account password confidential. Do not share your login credentials with anyone, including family members.
• Unauthorised access: If you become aware of or suspect any unauthorised access to your account, contact the Surga777 support team immediately. We are not liable for any losses resulting from your failure to keep your account credentials secure.
• KYC Verification: Surga777 reserves the right to request identity verification documents (KYC — Know Your Customer) at any time, including national ID, bank statements, or proof of address. Failure to provide the required documents within the stipulated timeframe may result in a temporary suspension of withdrawal activity.
• Update your information: You are responsible for ensuring that the personal information on your account remains up to date and accurate. Any changes to your phone number, email address, or banking details must be reported to Surga777 promptly.

All financial transactions at Surga777 are conducted in Malaysian Ringgit (RM) using approved payment methods. The following terms govern all deposits and withdrawals:

Important information regarding financial transactions at Surga777:

• All withdrawals will be processed to the same account or payment method used for the deposit, in compliance with anti-money laundering requirements.
• Surga777 reserves the right to request proof of ownership of the payment method before approving the first withdrawal.
• Withdrawals requiring additional security verification may take up to 24 working hours to process.
• Bonus funds that have not met the wagering requirement cannot be withdrawn until the requirement is fully satisfied.
• Surga777 reserves the right to decline or suspend any withdrawal suspected to be linked to fraud or illegal activity.

Surga777 offers a range of bonuses and promotions for both new and existing members. All bonuses are subject to the following terms, which must be understood before claiming:

• Wagering Requirement: Each bonus carries a clearly stated wagering requirement, typically between 20x and 35x the bonus amount. For example, a MYR100 bonus with a 25x requirement means you must place a total of MYR2,500 in wagers before any winnings from that bonus can be withdrawn.
• Validity period: Most bonuses have a set validity period, typically between 7 and 30 days from the date of issuance. Bonuses not utilised within this period will expire automatically.
• One claim per promotion: Each promotion may only be claimed once per member, per household, per IP address, per device, and per payment method, unless otherwise stated.
• Eligible games: Some bonuses may be restricted to specific game categories only. Wagers placed on excluded games will not count towards the wagering requirement.
• Bonus withdrawal limit: The maximum winnings withdrawable from free spins or no-deposit bonuses may be capped. This limit will be stated in the relevant promotion's terms.
• Cancellation rights: Surga777 reserves the right to cancel, amend, or withdraw any bonus or promotion at any time, particularly where there is evidence of bonus abuse or system fraud.

All games offered at Surga777 — including slots, live baccarat, roulette, poker, blackjack, and lottery — operate under fair and transparent gaming rules:

• Random Number Generator (RNG): All software-based slot and table games use an RNG certified by an accredited independent audit body. Each round's outcome is entirely random and independent of previous results.
• Return to Player (RTP): The RTP for each slot game is displayed in the relevant game information. This figure represents a long-term average and is not a guarantee of winnings in any individual session.
• Betting limits: Each game has set minimum and maximum betting limits. These limits may vary between standard games and VIP tables.
• Technical failures: In the event of a technical disruption or connection issue during a gaming session, Surga777 will endeavour to restore the game to its last valid state. If restoration is not possible, the affected wager will be credited back to the member's account balance.
• Final decisions: In the event of any dispute regarding game outcomes, the results recorded by Surga777's servers shall be final and binding.

Surga777 expects all members to conduct themselves responsibly and with integrity while using our platform. The following are strictly prohibited:

• The use of automated software (bots), cheating tools, or any method designed to gain an unfair advantage in any game.
• Any attempt to exploit technical bugs or system vulnerabilities — any discovered vulnerability must be reported to Surga777 immediately.
• Bonus arbitrage, meaning betting strategies specifically designed to guarantee profit from bonus offers without genuine risk.
• Money laundering or using the platform to conceal proceeds from illegal activities.
• Colluding with other members to manipulate game outcomes in multiplayer games such as poker.
• Any form of threatening, offensive, or harassing communication directed at support staff or other members.

Any breach of the above rules may result in immediate account closure, forfeiture of all account balances including winnings, and legal action where warranted.

Account Surga777 may be closed or suspended in the following circumstances:

• Upon member request: You may request account closure at any time by contacting our support team. Any valid balance will be returned to you once the verification process is complete.
• Self-exclusion: Members who opt into a self-exclusion programme for responsible gaming reasons may apply for either a temporary or permanent account closure. All such requests will be handled with the utmost seriousness and respect.
• Terms violation: Surga777 reserves the right to close an account without prior notice in the event of a breach of these Terms & Conditions, including fraud, bonus abuse, or any unlawful conduct.
• Inactivity: Accounts showing no activity for 12 consecutive months may be classified as inactive. An administrative fee may be applied to inactive accounts in accordance with the policy in effect at that time.

To the extent permitted by applicable law, Surga777 and its directors, employees, and agents shall not be liable for:

• Any direct or indirect financial losses arising from gambling activity on our platform.
• Service interruptions caused by technical issues beyond Surga777's control, including third-party server outages, natural disasters, or internet blackouts.
• Losses arising from a member's negligence in securing their account, including disclosing their password to a third party.
• Any gambling decisions made based on inaccurate information obtained from sources outside the Surga777 platform.

Surga777's maximum liability in any case shall not exceed the amount you have deposited within the 30 days preceding the relevant claim.

Surga777 is committed to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Here is a summary of how we handle your data:

• Data collection: We only collect data necessary for account management, transaction processing, identity verification, and legal compliance purposes.
• Data usage: Your data is used solely for the purposes stated at the time of collection and will not be used for any other purpose without your consent.
• Data sharing: We do not sell or rent your personal data to third parties. Data sharing is limited to service providers directly involved in platform operations and authorities required by law.
• Data security: All data is stored with 256-bit SSL encryption and protected by a multi-layered security system.

For more information on how we handle your data, please refer to Privacy Policy our complete one.

Surga777 believes gambling should be an enjoyable form of entertainment, not a source of stress or financial hardship. We provide a range of tools to help members play responsibly:

• Deposit limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Loss limit: Set a maximum loss limit for a specified period to ensure you stay within your gaming budget.
• Session time limits: Set a limit on the amount of time you spend on the platform each day or week.
• Cooling-off period: Take a break from gaming for 24 hours, 7 days, or 30 days whenever you feel you need one.
• Self-exclusion: Choose to exclude yourself from the platform, temporarily or permanently, if you feel that gambling is starting to affect your life.

If you or someone you know is experiencing gambling-related problems, please seek help. For more information, visit the Responsible Gaming ours.

These Terms & Conditions are governed and interpreted in accordance with the laws applicable in the jurisdiction where Surga777 holds its licence. Any dispute arising from or in connection with these Terms & Conditions or the use of the Surga777 platform shall be resolved through:

• Stage one — Direct negotiation: Reach the Surga777 support team via live chat or email at support@surga777.my. We are committed to resolving all complaints within 5 business days.
• Stage two — Mediation: If direct negotiation is unsuccessful, both parties may agree to refer the dispute to a jointly appointed independent mediator.
• Stage three — Arbitration: Disputes that cannot be resolved through negotiation or mediation will be referred to binding arbitration in accordance with the procedures set by the relevant licensing authority.

Any claim against Surga777 must be submitted within 6 months of the date of the incident giving rise to that claim. Claims submitted after this period will not be entertained.